Once your order is shipped, you'll receive a tracking link via email or SMS, where available. Use that link to follow your shipment. You can also contact our support team with your order number for assistance.

Please refer to our Return and Refund Policy for the applicable return window, eligibility requirements and refund process. Products must meet the conditions specified in that policy. If you need help, contact our support team.

Delivery times depend on your location, product availability and courier service. Your estimated delivery details may be shown during checkout or shared after dispatch. Tracking information will help you follow your order's progress.

You can reach us through the contact options listed on our Contact Us page. Please include your order number, if applicable, so our team can assist you more efficiently.

Please contact our support team as soon as possible if you need to change or cancel an order. Changes may not be possible after an order has been processed or dispatched. Our team will confirm the available options for your order.

Payments are handled through the payment methods available at checkout. Always check that you are using the official craftSR website and never share your password, OTP or payment PIN with anyone.